Technical Service Specialist – Pad Printing Products

Technical Service Specialist – Pad Printing Products

Position:  Technical Service Specialist – Pad Printing Products
Reports to:  Manager of Technical Service
Supervises: Not Applicable

Job Summary:

Performs specialized mechanical duties related to the inspection, customization, maintenance and repair of pad printing equipment and machinery. Responsibilities include technical assistance / support for the following: Custom pad development; Custom pad mold production; Cliché testing; Custom fixture design testing; Customer training on machine operation; and check-listing machines for shipment.

  • Provides technical support, machine installations and training to customers on-site and over the phone.
  • Provides technical assistance to the Pad Department for custom pad development and pad mold manufacturing.
  • Assist Plate Department with cliché parameters and artwork proofing.
  • Assist in sampling by providing temporary fixtures as required.
  • Prepares machines and conducts in-house training for new customers and demonstrations for potential customers.
  • Works with Managers of both Production and Engineering to test and critique design of machine fixtures.
  • Provides phone assistance to customers in need of product marking technical support.
  • Completes other tasks and or assignments as required by management.
  • Responsible for the quality and accuracy of own work.

Accountabilities / Scope:

  • Interfaces – Customers, Vendors, Technical Service Dept., intra-company personnel, and Management;
  • People Managed – None on a direct basis. May be required to provide guidance;
  • Decisions – On an as-needed basis; Apply discretion as to limits;
  • Impact of Error – Critical; Decisions and actions can cause customer dissatisfaction.


  • Competent working knowledge of electro-mechanical technologies, pneumatics, equipment and related applications and processes;
  • Familiarity with Durometer settings and Pad chemistry;
  • Working knowledge of solvent-based inks;
  • Ability to troubleshoot problems and provide solutions;
  • Working knowledge of Microsoft Office applications (Word, Excel, Power Point);
  • Able to lift up to 50 pounds;


Education and or Experience

High school diploma or technical school certificate; Plus 5+ years of manufacturing experience and broad knowledge of machine controls, electrical systems, and tooling;

Apply online by completing the form and attaching your resume below:

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