Technical Service Specialist – Digital Inkjet Products

Technical Service Specialist – Digital Inkjet Products

Position:  Technical Service Specialist – Digital Inkjet Products 
Reports to:  Manager of Technical Service
Supervises: Not Applicable

Job Summary:

Responsibilities include technical assistance support for custom digital printing applications; fixture design and testing, contract sample printing; sample request printing; customer training on machine operations, print machine installation, and check-listing machines for shipment.

  • Provides technical support to customers and internal personnel,
  • Installs customer machines on customer premises;
  • Provides training to customers on site and over the phone, documenting activity in ACT!;
  • Ensures that completion of ink testing and reporting of results in writing to customers follows the sample schedule timely;
  • Ensures that samples are accurately completed and in a timely manner, which includes proper written documentation on required forms;
  • Prepares machines for, and conducts in-house training for new customers;
  • Conducts machine demonstrations for prospective customers;
  • Travels to Trade Shows and conducts trade show demonstrations;
  • Provides technical assistance to all other department managers and personnel regarding digital inkjet machines;
  • Complete other tasks as identified and required by management. 

Accountabilities / Scope:

  • Interfaces – Customers, Vendors, Technical Service Dept., intercompany personnel, and Management;
  • People Managed – None on a direct basis. May be required to provide guidance;
  • Decisions – On an as-needed basis; Apply discretion as to limits;
  • Impact of Error – Critical; Decisions and actions can cause customer dissatisfaction.

Knowledge & Skills:

  • Excellent interpersonal skills;
  • Strong written and verbal communication skills;
  • Competent working knowledge of electro-mechanical technologies, equipment and related applications and processes;
  • Competent knowledge of digital image creation;
  • Working knowledge of digital and UV cured inks;
  • Competent knowledge for providing solutions to complex problems;
  • Working knowledge of Microsoft Office applications (Word, Excel, Power Point);
  • Able to lift up to 50 pounds.

Education and / or experience:

Minimum of an Associate’s Degree and 5-plus years of experience in a technical printing environment where effective personnel interface is common-place; Must be able and willing to work with minimal supervision.

Apply online by completing the form and attaching your resume below:

Acceptable file types: .doc, .pdf, .rtf, .txt