After the process of building and configuring your custom/standard machine has been completed, your relationship with Engineered Printing Solutions (EPS) has only just begun. We pride ourselves on customer training and lifetime, toll-free technical support.
You’ve made an investment in a printing machine to help you streamline your manufacturing process and grow your business. In order to maximize your return on investment, proper training of your staff and assistance with troubleshooting are both critical.
On-Site and Off-Site Training
We provide comprehensive, hands-on training to help you reach a high comfort level operating your new machine. Whether it’s at your facility or ours, EPS’s highly experienced technicians will work with you to achieve the level of skill and confidence necessary to get the most out of your machine. In most cases we will enable you to be up and running in less than a day. At EPS, we will always go above and beyond to provide you with a ’hand-held’ technical support experience, having your issue addressed and resolved as if we were sitting right next to you.
Lifetime Technical Support
We are always here for you if and when you experience any issues with your machine. At EPS we make full use of modern technology to assist you far beyond traditional phone support. We leverage remote control, desktop sharing software (TeamViewer), as well as video conferencing via Skype whenever necessary.
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